> ## Documentation Index
> Fetch the complete documentation index at: https://help.wonka.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Cookie Policy

> Learn about how WonkaChat uses cookies to enhance your browsing experience and protect your data in compliance with EU regulations.

# Cookie Policy

**Last updated: November 28, 2025**

## I. Purpose

This Policy is established by Wonka AI BV, publisher of the WonkaChat platform (hereinafter the "platform"), with its registered office at Luikersteenweg 165, 3500 Hasselt, registered with the Belgian Crossroads Bank for Enterprises under number 0800 787 953, ("Wonka AI", "we", "our"), strives to offer you the best possible service and therefore wishes to preserve the trust you place in our company by informing you of our policy for using and storing cookies.

## II. What is a Cookie?

A cookie is a small text file placed on your computer's hard drive or mobile device that is issued by the server of the website you are visiting.

The cookie contains a unique code that allows its issuer to recognize the terminal concerned (your computer or mobile device) each time the website is visited.

The cookie identifies your terminal's browser but never you personally. Furthermore, a website server can only read the cookies it has placed itself and has no access to any other information on your computer or mobile device.

Cookies can either be placed by the server of the website you are visiting ("first-party cookies") or by partners with whom this website collaborates ("third-party cookies").

## III. Cookie Validity Duration

Some cookies expire when you close your browser ("session cookies"), while others remain longer on your terminal, sometimes even until you manually delete them ("persistent cookies").

Generally, cookies have a limited validity period. The most common validity period is 30 days and the maximum duration is 13 months from the day the cookie is placed on your terminal.

## IV. General Purposes of Cookies

<CardGroup cols={2}>
  <Card title="Enhanced Navigation" icon="compass">
    The primary purpose is to ensure more efficient and faster navigation (e.g., a cookie remembers the language you choose, identifies you when you access your account, etc.).
  </Card>

  <Card title="Personalized Experience" icon="user-cog">
    Cookies remember your preferences and allow you to speed up and facilitate your access to the site.
  </Card>
</CardGroup>

They also allow us to understand how you navigate our website.

In addition, they offer the possibility of making website content or advertising present on this site more relevant to you. The site will therefore be adapted to your personal tastes and needs.

## V. Cookie Management

To place certain cookies on your terminal, we need to obtain your prior and explicit consent. We obtain this through the banner placed on the website's homepage.

### Browser Settings

Most browsers use cookies. You can also delete these cookies or refuse their installation at any time and free of charge by modifying your browser software options. Each browser configuration is different. Each procedure is described in your browser's help menu:

<CardGroup cols={2}>
  <Card title="Firefox" icon="firefox">
    [Delete cookies to remove information](https://support.mozilla.org/fr/kb/effacer-les-cookies-pour-supprimer-les-information)
  </Card>

  <Card title="Chrome" icon="chrome">
    [Manage cookies in Chrome](https://support.google.com/chrome/answer/95647?hl=fr)
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Safari" icon="safari">
    [Manage cookies in Safari](https://support.apple.com/fr-be/guide/safari/sfri11471/mac)
  </Card>

  <Card title="Internet Explorer" icon="internet-explorer">
    [Delete and manage cookies](https://support.microsoft.com/fr-be/help/17442/windows-internet-explorer-delete-manage-cookies)
  </Card>
</CardGroup>

<Warning>
  By refusing the use of cookies, you can access our website. However, some features will be limited or even impossible.
</Warning>

## VI. Types of Cookies

<AccordionGroup>
  <Accordion title="Technical Cookies" icon="cog">
    These cookies, which only contain your IP address, are essential for visiting the site.

    They allow you to:

    * Browse different pages of the website and enjoy its features
    * Complete forms
    * Ensure verification of your identity when accessing your personal data
    * Secure access to the website

    **These cookies do not require your consent** as they enable you to access the website.
  </Accordion>

  <Accordion title="Functional Cookies" icon="sliders-h">
    These cookies facilitate and analyze the functioning of our website. Thanks to them, we can make your browsing experience more pleasant and personalized.

    Thanks to them we can:

    * Personalize services (language, currency, location, browsing data, etc.)
    * Remember your choices from a previous visit
    * Collect information from online forms
    * Establish statistics
    * Analyze site usage

    **Like technical cookies, these are used to improve your navigation and do not require your consent.**
  </Accordion>

  <Accordion title="Advertising Cookies" icon="bullhorn">
    These cookies give us indications about your browsing habits and allow us to adapt our website's advertising content to your interests.

    Based on these we can analyze the effectiveness of advertising campaigns, particularly by identifying subsequent actions you perform by clicking on these advertising banners.

    **Your consent is required for these cookies** and we ask for it when you access our website.
  </Accordion>

  <Accordion title="Analytical or Performance Cookies" icon="chart-line">
    These cookies are used to collect information about how you visit our website. They allow us to measure the audience of different contents and sections of our website to improve them.

    Thanks to these cookies we can detect navigation problems and improve our website's ergonomics. This data is aggregated and therefore completely anonymized.

    **We need your consent for these cookies.**
  </Accordion>

  <Accordion title="Social Media Cookies" icon="share-alt">
    Social media cookies share content you choose to share via application buttons belonging to social networks. When you use these buttons, a third-party cookie is installed on your terminal.

    For these cookies, you should check with each social network what the extent of data collection and use is.

    **These cookies also require your consent.**
  </Accordion>

  <Accordion title="Third-Party Cookies" icon="external-link">
    These cookies are placed by third parties on our website and then on your terminal. We have no control over them. To learn more, please consult the information provided by these third-party sites about their own cookies.
  </Accordion>
</AccordionGroup>

## VII. Cookie List

<div className="overflow-x-auto">
  <table className="min-w-full border border-gray-300">
    <thead>
      <tr className="bg-gray-100">
        <th className="border border-gray-300 px-4 py-2 text-left">Provider</th>
        <th className="border border-gray-300 px-4 py-2 text-left">Type</th>
        <th className="border border-gray-300 px-4 py-2 text-left">Cookie Name</th>
        <th className="border border-gray-300 px-4 py-2 text-left">Purpose</th>
        <th className="border border-gray-300 px-4 py-2 text-left">Retention Duration</th>
      </tr>
    </thead>

    <tbody>
      <tr>
        <td className="border border-gray-300 px-4 py-2">Wonka</td>
        <td className="border border-gray-300 px-4 py-2">Technical/Necessary</td>
        <td className="border border-gray-300 px-4 py-2">JWT</td>
        <td className="border border-gray-300 px-4 py-2">Authenticate user and maintain active session</td>
        <td className="border border-gray-300 px-4 py-2">Session duration</td>
      </tr>

      <tr>
        <td className="border border-gray-300 px-4 py-2">Wonka</td>
        <td className="border border-gray-300 px-4 py-2">Technical/Necessary</td>
        <td className="border border-gray-300 px-4 py-2">refreshToken</td>
        <td className="border border-gray-300 px-4 py-2">Refresh token identifier + metadata</td>
        <td className="border border-gray-300 px-4 py-2">7 days</td>
      </tr>

      <tr>
        <td className="border border-gray-300 px-4 py-2">Wonka</td>
        <td className="border border-gray-300 px-4 py-2">Technical/Necessary</td>
        <td className="border border-gray-300 px-4 py-2">token\_provider</td>
        <td className="border border-gray-300 px-4 py-2">Name of chosen provider</td>
        <td className="border border-gray-300 px-4 py-2">71 days</td>
      </tr>
    </tbody>
  </table>
</div>

## VIII. Your Rights Regarding Personal Data Processing

Cookies that process personal data are subject to personal data protection rules. In this context, you have certain rights (right of access, right of rectification, right of objection, right to withdraw consent, etc.).

For detailed information about your rights and how to exercise them, refer to our <a href="/en/legal/privacy-policy">Privacy Policy</a>.

## VIII. Contact

<Card title="Contact Information" icon="envelope">
  **Email:** [support@meetwonka.com](mailto:support@meetwonka.com)

  **Postal Address:**\
  Wonka AI BV\
  Luikersteenweg 165\
  3500 Hasselt
</Card>

## IX. Modifications

We reserve the right to modify the provisions of this Policy at any time. We will publish modifications directly on our website.

## X. Applicable Law and Competent Jurisdictions

This Policy is governed by Belgian national law.

Any dispute relating to the interpretation or execution of this Policy will be submitted to the Brussels courts.

<Note>
  This version of the Policy comes into force and was updated on November 28, 2025.
</Note>